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If They Laugh, They'll Call You Back

Last week at the ERE expo, I had dinner with Joel Cheesman and Ben Gotkin one night. Of course we talked about Blogs and different ideas and things like that. After dinner, we made our way back to the bar at the hotel and the conversation turned to recruiting. It’s been a while since I was engaged in a good hour long discussion about good old fashion cold calling and thanks to Ben, there was no shortage of things to talk about.

The reason I bring this up is because Recruiting is a sales job. The Recruiting Animal dealt with this in his last radio show and though I did not listen to the entire episode, I was thoroughly entertained by the first three minutes.

You know, when you have a position to fill for a real talented individual, chances are, the candidate you seek has a job. Chances are, everyone else is also looking for him as well. What does this mean? It means that the candidate probably gets multiple calls a day from recruiters. Big Problem? Or big Opportunity?

How many times do you call the guy back before giving up? I mean, that candidate cannot call every recruiter back can he? Well I can safely say that you must ultimately get in touch. There is too much money on the line to give up. Sure, it is always a mistake to think that the next candidate you speak to will become a placement but it is the referrals that drive this business so you just have to make sure you get that candidate to call you back and tell you what they know. Of course if all you are pitching is a new job, they may never call you back. It is an interesting problem with big rewards if you can solve it.

You can always try this:

“Hi Mr. Candidate, I am a recruiter with a great client looking for someone I think exactly like you. Problem is, today is Wednesday so I bet that I am the 8th recruiter to call you this week. I won’t be able to sleep tonight knowing that for sure you won’t call me back so how about I talk myself into thinking that you will call me back because you would want to know more about what I want to talk to you about. I am excited to talk to you and look forward to it.”

I bet that candidate has not gotten a message like that before. Make sure you leave your number slowly and make sure you point that candidate to your blog so they know you are up-to-date with industry happenings. The point here is that recruiting should be fun and the people you talk to about it should feel the enthusiasm.

Be creative and also, make sure your client knows you are not going to send more than three candidates for the position. You don’t have to. If you have a handle on the position, three is enough and everyone should know it.

Thu, 04/26/2007 - 3:16am

Fantastic post, fantastic comments. I appreciate the first comment. I bought a great domain name today. I'll tell you about it later.

Everybody's comments are appreciated and the conversation here on this particular post is closed. Maybe we'll pick it up again. Maybe not.

Anonymous
Thu, 04/26/2007 - 12:50am

Karen,

I am not trying to be mean. I am sorry if I came across that way. I am not angry or bitter, simply challenging the pitch and those who defend it.

I am not angry that El Dave called me a whiny girl or prissy. Why would I take that personally?

I hope El Dave is not angry I called him big hat no cattle. Calling El Dave El Big Hat No Cattle is all in fun. Don't take it seriously El Dave...just slingin some mud.

Sounds like I took it a bit to far and upset you and El Dave. Maybe even more readers.

To all of you, I am sorry. My posts were not intended to be disgusting or offend anyone...I am the El Ass!

In closing, think of me the next time you cold call a candidate. Is your pitch the best it can be?

Thu, 04/26/2007 - 12:25am

Dave, buddy, don't let this little mean person get to you! The thing that first pops in my mind with individuals who have to be hide and avoid being seen, with their bitter, angry comments, is Napolean Complex!

Karen Mattonen C.A.C, C.S.P and Proud to Show it!
Recruiting Standards Resources
TEL: 858-668-3111
Email: contact@recruitingstandardsresources.com
Web: www.recruitingstandardsresources.com
Recruiting Standards Resources (RSR) is your training specialist.

Dave Mendoza
Thu, 04/26/2007 - 12:10am

Burritos and Sombero's? Um, listen Anon, as a Spaniard, last I just checked sitting in Alicante eating my paella, there were no burritos on my menu nor did I wear a sombero. In fact, I actually don't even like spicy food.

It would have been a whimsical throwaway discussion, but you just brought it to a new low.

The "El" is also on the cover of the book and movie, "El" Cid', and last I checked he didn't eat burritos or wear a sombero either.

..but you have made yourself look like an ass successfully

Thu, 04/26/2007 - 12:09am

OMG -- Jason, can you remove this guy's comments.. Sorry, but I cannot STAND for anyone making statements like this to another, especially to one of my friends.. This last post was insulting at best..

Man, identify this individual will ya, call him out - this blows..

Dave is one of the coolest people I know, and comments like the one you made were truly uncalled for.. and personally I would say disgusting as heck..

Call this guy out..

Karen Mattonen C.A.C, C.S.P
Recruiting Standards Resources
TEL: 858-668-3111
Email: contact@recruitingstandardsresources.com
Web: www.recruitingstandardsresources.com
Recruiting Standards Resources (RSR) is your training specialist.

Anonymous
Wed, 04/25/2007 - 11:58pm

Hey El Big Hat...No Cattle,

I am not looking for people to take my suggestions with credibility. I am challenging the pitch...it's about the pitch. It is nothing personal against your boy. I am glad for Jason, sounds like he has done well, good for him. But the pitch...

It was so awful, I had to say something. I apologize if my comments unwrapped your burrito. Is your sombrero so tight you deny how bad the pitch is? Don't be an EL Yes Man. Now get back on the phones...oops forgot, big hat no cattle.

Jason,

Sorry if my comments offended you. Please do not take it personal. I stated several times your concept is good, it was the pitch that was bad. You admit it needs polishing. Please, take your time and post a better pitch next time. Just helping you raise the bar, whether you realize it or not. Think of me when you cold call, make it your best effort, ALWAYS! Lessons learned do not always come on a silver platter.

Craig,

Thank you for comments, well said!

Ragan,

You made mention to quality control and how great the post was...would you let this pitch hit the phones?

Wed, 04/25/2007 - 10:45pm

Intersting string of comments here...

I have found that leaving a great voicemail is more of an art than a science. The same script rarely works for many people. Here are a few things that can help you to get more call backs:

1. Speak clearly – If they can’t understand you they will not be calling you
2. Slow down – Voicemail is not a race
3. Set the hook – Give people a reason to call you back
4. Stand up – You will sound better
5. Be yourself – It is easy to tell of you are reading another recruiters script
6. Listen you your message – Would you call yourself back?

Here are 2 good articles:

http://www.greatvoice.com/speaker/voicemail.html

http://www.salesvault.com/artman/publish/article_17.shtml

Craig Silverman
HireAbility - The Recruiting Network
http://www.hireability.com

Wed, 04/25/2007 - 9:50pm

Hey ANON

Get a grip. Jason Davis made more hires than you can fill your closet with those supposed $300 shoes you boast about wearing. Even better, Jay Dee isn't the type to brag about it.

That said, no one forced you to take his idea/suggestion/advice, you can modify the idea if you like it with your own wise grammar revisions.

Everyone has his expertise area, Jay Dee for example ran a multi-million dollar search firm before he sold it and went to the next thing, selling it for a laid back lifestyle where he can actually enjoy time with his family and still smile in financial comfort, oh but his grammar was off - eeh gads! - alas should we all be that talented, to do the things you enjoy most, and make a comfortable living doing it. I make a great living but I am spent every night at 3am - I wish I could have his talent and make the same with far less effort expended.

Being Anonymous is such Prissy thing to do. For all your 'vomit' - have some conviction and post comments in your own name and you'll have people take your suggestions with credibility. Disagreements are fine, but behind anonymity, they make you look like a whiny girl.

El Dave

Wed, 04/25/2007 - 7:00pm

Ragan,
LOL, good one. Anonymous loves to use .... like I do, so recently I have been taking great strides in editing my posts so individuals would not confuse them with me.

Jason, buddy, the concept was good!

Karen Mattonen C.A.C, C.S.P
Recruiting Standards Resources
TEL: 858-668-3111
Email: contact@recruitingstandardsresources.com
Web: www.recruitingstandardsresources.com
Recruiting Standards Resources (RSR) is your training specialist.

Wed, 04/25/2007 - 6:30pm

Whoa - big words from someone hiding behind anonymity. Perhaps this is someone trying to "prove" the theory that RDC is full of snakes and sharks?

Wed, 04/25/2007 - 6:09pm

Listen. Of course that pitch needs polishing. The entire post took me 5 minutes to write as do most of them. It has always been like that for me on Recruiting.com. It's a an idea stream. Sometimes you sit with nothing to write about and sometimes it flows. I agree with you that it is wordy but what you gonna do. This is a blog. for polished stuff you can go to ere.net Dave Does a great job in ensuring top quality material.

Are you questioning  the idea behind the script or the script itself. I know that scripts play a huge part in successful recruiting and of course before you say anything to a candidate, you need to know and feel it is great. I am with you on that. It's just a blog post.

The animal comments were not needed. You know that animals get dirty sometimes. it's what they do. I just got a Newfoundland dog. You would not believe the mess it makes

Anonymous
Wed, 04/25/2007 - 6:01pm

Jason, I am not angry...I am extremely disappointed.

I am simply challenging your pitch.

Since you won't answer my question, let me ask it another way.

What grade would you give this pitch?

Wed, 04/25/2007 - 4:40pm

Why are you so angry? You know you dont have to read this stuff if you don't want to.

Anonymous
Wed, 04/25/2007 - 4:22pm

Hey Animal...

Where is your comeback?

Besides protecting Jason's crappy pitch, I want to know why a recruiter does not need to have good grammar.

Also, did you read Jason's pitch? What is your opinion of the pitch. Pretend a recruiter of yours came to you with this pitch, what would you say?

Bring it bro...let us know what you think of the pitch and why you feel a recruiter does not need good grammar.

Yo Jason...

Did you re-visit your pitch...what is your opinion of it? Would you do it different now or do you stand behind it. Again...the content of the pitch, not the concept.

My staff reads stuff on this site...Please, keep the standards high. Don't post pitches that would make a recruiting firm owner puke his lunch all over his $300 shoes.

Anonymous
Tue, 04/24/2007 - 11:04pm

There are certainly some valid points here.....I feel it is very important to distinguish yourself from your competition. Being able to develop a rapport with candidates, having some personality and being able to have some fun while getting the job done definitely helps.

I also find that there are some little things that seem to help make people want to call you back. I try to personalize initial emails and voicemails somewhat.....Just to let potential candidates know that I have actually paid attention to their resume.

Tue, 04/24/2007 - 9:56pm

Why have people bringing up that name a lot recently.. Sorry, saw the movie, but too long ago to relate.. :(

Karen Mattonen C.A.C, C.S.P
Recruiting Standards Resources
TEL: 858-668-3111
Email: contact@recruitingstandardsresources.com
Web: www.recruitingstandardsresources.com
Recruiting Standards Resources (RSR) is your training specialist.

Tue, 04/24/2007 - 9:32pm

Ah Ha! karen, I landed the most lucrative account of my career after 31 calls. No it wasn't Gordon Gecko.

Restaurant Jobs | Restaurant Recruiters >> Blog | Web Services for Search Firms

Tue, 04/24/2007 - 9:25pm

Jason,
the concept is cool - here are some interesting numbers regarding sales calls -
It typically takes 8 to 15 contacts before a sale is made
2% of sales are made on the 1st contact
3% of sales are made on the 2nd contact
5% of sales are made on the 3rd contact
10% of sales are made on the 4th contact
80% of sales are made on the 5th-12th contact
That means getting your message in front of all prospects repeatedly from the time of your initial introduction

Karen Mattonen C.A.C, C.S.P
Recruiting Standards Resources
TEL: 858-668-3111
Email: contact@recruitingstandardsresources.com
Web: www.recruitingstandardsresources.com
Recruiting Standards Resources (RSR) is your training specialist.

Anonymous
Tue, 04/24/2007 - 8:31pm

Jason,

It was not just the poor grammar that prompted me to leave the comment. It was the content of the pitch...extremely wordy. I do think your concept is good, just the delivery needs to be fine tuned.

Phone your pitch to your own vmail and listen to the message...you tell me, is it worthy...be honest and let us know.

Animal, simply amazing...can you honestly say a recruiter does not need good grammar? Wipe Jason's hershey squirts off your brow...don't lower the bar any more...unbelievable!!

Tue, 04/24/2007 - 8:20pm

More times than not-- the position sells itself. Humor's just a cherry on the sundae-- but a cherry non-the-less.

Tue, 04/24/2007 - 7:38pm

I find this works best.. "Hello, my name is Ross Cooper and I'm a recruiter in Boston. I'm having a real bad week so if you don't call me back, I will drive to your office and wait for you in the parking lot. We can discuss the opportunity on your terms or on mine. I look forward to hearing back from you."

Tue, 04/24/2007 - 7:31pm
Tue, 04/24/2007 - 7:24pm

Do you need good grammar to be a good recruiter? I don't think so.

Tue, 04/24/2007 - 7:07pm

I am serious but you are right there are some mistakes in the grammer. I dont mind though. Lots of unfilled positions go unfilled because of a lack of trying new things. I will make sure that if I have a position to fill I won't call you. Sorry this motivated you to leave a comment. That really was not the idea.

Anonymous
Tue, 04/24/2007 - 6:48pm

"I won’t be able to sleep tonight knowing that for sure you won’t call me back so how about I talk myself into thinking that you will call me back because you would want to know more about what I want to talk to you about."

Are you serious?

What would your english teacher say about this sentence?

Jason, your concept is good, but the pitch...paleeze...

If someone left me this message, my thought would be run to the hills, cuz this guy has no clue...probably another one of those entry level recruiters...

That is the worst pitch I have heard in years! Please, step up the standards!!

Tue, 04/24/2007 - 6:34pm

Great post Jason. It is true, candidates that are good (no matter what industry you recruit for,) are getting calls left and right from recruiters - both 3rd party and in-house - so you need to set yourself apart from all the boring "Hi this is so and so, I have a great position, call me back," calls they get every day. Humor is a great tactic. Frustration and rudeness are not. I had TPR call me once and b/c I hadn't called him back in a couple of days, he left me a message that basically went like this: "Ragan, obviously you don't want a great new job b/c if you did, you would be calling me back immediately. Since you haven't returned my call from earlier this week, I am to assume that you are happy in your current mediocre position and don't care about your future." Ok, so maybe it wasn't THAT bad, but it was still pretty freakin' rude. Did I call him back? Um, no. It was apparent that he was a money-hungry, churn-and-burn, recruiter that had no real quality control for his client or for the candidates he was contacted on their behalf. The humorous way has always been one of my favorites, and you are absolutely right, if you make someone laugh, they'll 99% of the time call you back almost immediately.

Anonymous
Tue, 04/24/2007 - 6:26pm

stick to blogging and domaining...