"Many outsourcing firms employ independent contractors to handle these home based telephone sales and customer service jobs, requiring them to handle their own tax filings and
insurance. Among them is WILLOW CSN, Miramar, FL, at http://www.GoWillow.com, which expects to bring on
about 7,000 new agents this year. WEST CORP, Omaha,Neb, will take on more agents through
http://www.workathomeagent.com WORKING SOLUTIONS, Plano, Texas is taking applications
at http://www.workingsolutions.com LIVE OPS, Palo Alto, Calif, expects to bring on 8,000
new home agents in 2006 through http://www.liveops.com/application.
A few outsourcers hire agents as employees, some with benefits. ALPINE ACCESS, Golden, Colorado, at
http://www.alpineaccess.com, expects this year to hire 6,000 to 8,000 agents. ARO OUTSourcing, Kansas City,
MO, at http://www.callcenteroptions.com, expects to hire about 200 new agents in 2006, including some with
insurance and auditing skills. VIP DESK, Alexandria,Virginia (http://www.vipdesk.com) expects to hire 350
to 450 agents."
WSJ, Thursday, January 26, D4, Sue Shellenberger
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